Payment terms:
We expect payment in full before the start of each course of classes. 
We regret refunds for classes are not available apart from in exceptional circumstances.
Refunds for workshops and seminars are not available.
It is EYE2EYE tutor’s discretion to terminate an owner’s place in a class if the owner does not pay, notify of cancellation of a lesson or displays unacceptable behaviour towards other owners, dogs or trainers.

Cancellation of behaviour consultation, 121 appointments, classes or workshops:
If you are unable to attend your class but decide to book a place on the course then unfortunately we cannot waver the fees for the lessons you miss.
In the unlikely event of the training session being cancelled by EYE2EYE a catch up lesson will be given in return.
We do not take a deposit on the booking of a behaviour consultation and work in good faith that these cases are more serious. Full payment should be taken on the day of the consult or else receipt of payment is needed before any support or reports of the session are sent out.
If you cancel your appointment a week before the consultation is supposed to happen you are obliged to pay a cancellation fee of £20.
If you cancel your appointment 24 hours or less before the consultation is due to take place you are obliged to pay a cancellation fee of £45.
We do not take a deposit on the booking of a 121 with any of our trainers or behaviourist and work in good faith.
If you cancel your 121 appointment a week before the consultation is supposed to happen you are obliged to pay a cancellation fee of £10.
If you cancel your 121 appointment 24 hours or less before the 121 is due to take place you are obliged to pay a cancellation fee of £20.


 

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