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Privacy Policy

Last updated: November 2025

1. Who We Are

EYE2EYE Dogs (“we”, “us”, or “our”) is a dog training and behaviour business based in the UK.
Our website address is www.eye2eyedogs.com.

We are committed to protecting your personal information and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect and process the following types of personal data when you use our services:

  • Contact details: Name, email address, phone number, postal address.

  • Booking details: Information provided through our booking system (SimplyBook), including service preferences, appointment times, and notes relevant to your dog’s training.

  • Payment information: Processed securely through SB Pay Me. We do not store full payment card details on our servers.

  • Website usage data: Cookies, IP addresses, and analytics data to help us understand website traffic and improve user experience (using tools such as Google Analytics).

3. How We Use Your Information

We use your information to:

  • Manage bookings and provide our training services.

  • Process payments and send invoices.

  • Communicate with you about appointments, services, and updates.

  • Send marketing emails or newsletters (only if you’ve opted in).

  • Improve our website and customer experience.

  • Comply with legal obligations or resolve disputes.

4. Marketing and Newsletters

If you subscribe to our newsletter or marketing communications, we will use your contact details to send updates, offers, and relevant information about our services.
You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

5. How We Store and Protect Your Data

We take data protection seriously.
Your data is stored securely on password-protected systems and managed through reputable platforms such as SimplyBook and SB Pay Me.
We implement appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

We only retain your data for as long as necessary to fulfil the purposes for which it was collected or as required by law.

6. Sharing Your Information

We will never sell or rent your data.
We may share your data only with trusted third-party service providers who help us run our business, such as:

  • SimplyBook (for booking management)

  • SB Pay Me (for payments)

  • Email marketing platforms (for newsletters)

These providers are required to comply with data protection regulations and only process data on our behalf.

7. Cookies and Analytics

Our website uses cookies to improve functionality and analyse visitor behaviour.
You can control or delete cookies through your browser settings.

We use Google Analytics and similar tools to understand how visitors use our site. These tools collect anonymised data such as page views and time spent on the website.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal data (“right to be forgotten”).

  • Object to or restrict processing of your data.

  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

EYE2EYE Dogs
Email: eye2eyedogs@gmail.com
Website: www.eye2eyedogs.com

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